CURRENT OPENINGS:
Reservations Manager:
As the Reservations Manager, you help ensure a successful and smooth camping season by leveraging your expertise to provide excellent customer service and contribute a positive attitude to our work environment. During prime-season, your face-to-face skills are critical for interacting with guests and creative problem solving. You will be responsible for delivering accurate information regarding the resort and surrounding areas, in order to enhance the guest experience. A positive attitude and the ability to multitask are a must in this fast-paced work environment where we interact daily with guests, over the phone and in person.
Additionally, you will be responsible for maintaining a precise record of all Pine Acres’ guests regarding reservation accounts, billing, and procedures. You will oversee the Office Clerks on a daily basis and ensure the office runs smoothly and efficiently, for the guests and the employees.
Responsibilities
● Work professionally and seamlessly with Owners, Managers, Full-time Staff, and Seasonal Staff.
● During the off-season months, the individual must be comfortable working closely with managers and staff.
● During the on-season months, guest satisfaction is the priority and a positive attitude and genuine smile is a necessity. Duties will include, but not be limited to: deliver exceptional guest service and care, communicate patiently with guests to answer questions, explain information, and address concerns, and ensure that all complaints regarding service and/or accommodations are investigated and resolved.
● Year-round responsibilities will include, but not be limited to: answer telephone calls, return calls, direct calls, take messages, and check voicemail; create, change, and cancel reservations; accurately enter and update guest information in the database software; manage seasonal inquiries, reservations, and upkeep of accounts; check and respond to company emails throughout the day; maintain organized and coherent office filing system; sort incoming mail and prepare outgoing mail; organize product stock; providing reservation status updates to Management Team.
● Individual will become expert in resort policies, including rates, special offers, and discounts.
● As Manager, responsibilities will also include, but not be limited to: manage the guest database software; input and review all utility billings before issuing electronic invoices; consistently reviewing accounts receivable and monitoring balances due; coordinate group reservations to ensure resort capacity and rules are adhered to; check-in and check-out campers and registered visitors.
● As Manager, you will be tasked to train the Office Clerks and readily step in when guest issues escalate beyond Clerk’s scope of authority; research and learn about industry trends; and demonstrate willingness to go above and beyond to ensure guest satisfaction.
● Maintain a clean and organized individual workspace as well as ensure office remains neat and professional in appearance by cleaning and vacuuming daily.
● Individual will operate office equipment (e.g. photocopiers, scanners, phone system, and work computers) responsibly and with care.
● Honesty and integrity are required as individual will be responsible for: ensure charges and refunds are processed properly and on time; process payments from guests with speed and accuracy; count register cash daily for balancing; and prepare bank deposits.
● During the on-season months, be available to work on scheduled nights, weekends, and holidays during the camping season. Holiday weekends are our busiest time and your availability is required.
● Flexibility for vacations and time-off is provided in the non-peak season. Overtime may be required during peak season; the guests’ needs often extend past normal working hours.
Activities Supervisor:
Pine Acres Family Camping Resort is recruiting for a high energy, organized, self-starter to join the Pine Acres Team as the Activities Supervisor. The ideal candidate will be responsible for implementing fun and interactive games and events for resort guests and marketing the activities to all guests. They should be reliable, hardworking, and a team player.
Job Responsibilities:
- Plan, organize and manage recreational events and activities including sports, crafts, and special programs for all ages.
- Planning and coordination of special events, including order inventory, preparing orders, overseeing staff and entertainment, volunteers, vendors and/or other partnering agents
- Budget planning and tracking of all events during the season
- Follow up on previous events to plan for the future
- Work with vendors for set up dates/times for entertainers.
- Producing regular publications (print and/or internet), managing and updating notifications and calendars, posting weekly, monthly, and seasonal activities is required
- Lead and control activities in a safe manner; train staff to do the same
- Assisting with the day-to-day operation of the park “Fun Centers” to coordinate breaks, help with any non-emergency situations that require Supervisor assistance (including employee and guest questions).
- Position requires directing employees and includes praising and/or disciplining employees as necessary.
- Must be able to work with employees of all ages and backgrounds.
- Other duties as assigned pertaining to the position
Hours: Flexible in the winter season- Mother’s Hours welcome, PT, April through October, 32-40 hours per week
Qualifications:
- Minimum 3 years experience in Recreation or event planning
- Must be available to work on scheduled nights, weekends, and holidays during the camping season. Holiday weekends are our busiest time and your availability is required.
- Associates degree in Recreation or Human Services is preferred; HS Diploma or GED required.
- Strong work ethic and self-starter
- Ability to lift and carry 35lbs around safely
- Outgoing personality- can easily engage with people of all ages
- Excellent attention to detail and ability to follow through with tasks
- Ability to plan, organize, prioritize, and manage multiple tasks
- Familiar with social media platforms
- Knowledge of smart-phone operations and features (iPhone or Android)
- Bilingual a plus!